Straight answers about your solar and battery system — and a fast way to reach a SunService Certified™ repair pro who diagnoses the real problem and prices it fairly with the SunService Labor Guide™, even if your original installer is gone.
Tap what you're seeing — it jumps you to the help request with the issue pre-filled.
A little knowledge goes a long way. Here's what every solar homeowner should know — in plain English.
Panels make DC power, an inverter (string or microinverters) converts it to the AC your home uses, and anything extra flows to the grid or your battery. Knowing which parts you have makes every service call faster.
Output naturally falls in winter, on cloudy days, and as panels soil up. A sustained drop, though, usually means a tripped breaker, a comms fault, or a failed microinverter — worth checking, not ignoring.
Apps like Enphase, SolarEdge, Tesla, or FranklinWH show per-panel or system production. A flat line or "microinverters not reporting" is your early-warning light — screenshot it before you call.
A battery stores solar for night use and can back up your home in an outage — but only the circuits it's wired to. If it won't island during an outage, that's a real fault worth a certified look.
Solar is low-maintenance, not no-maintenance: keep panels reasonably clean, watch your monitoring monthly, and address comms or inverter faults early before they cost you a season of production.
Most savings come from offsetting what you'd buy from the utility plus credits for what you export. If your bill jumped, lost production — not the rate plan — is often the real culprit.
Burning smell, sparks, or a hot/scorched panel or disconnect — shut off the system and call a pro now. Low production or an offline app is important but not an emergency.
You're not stuck. Your warranty on the equipment often still stands with the manufacturer, and a SunService Certified™ pro can service any brand and handle the diagnosis and repair.
Certified pros carry Dr. Volt™ — an AI master technician trained on the SunService Repair Guide™ — so diagnoses are faster and more accurate on your specific equipment.
With installers closing and orphaned systems everywhere, "certified" should mean something. With us, it does.
Technicians pass role and tier exams — Intern to Master Technician — grounded in the SunService Repair Guide™.
Jobs are priced from the SunService Labor Guide™ — the same fair rate for the same work, so you're never gouged.
Certified pros service systems from any manufacturer or installer — and credentials are recertified every two years.
We'll review it and connect you with a SunService Certified™ pro in your area. No spam — just help getting your solar working again.
Explore the SunService Certified™ directory of solar repair companies whose teams are trained, tested, and accountable.
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