A knowledge base is only worth what you can trust in it. Every spec, every step, every torque value here carries a badge saying where it came from — the manufacturer, a SunService standard, or verify this against the manual before you turn a wrench.
Three badges, applied per item, not per page: manufacturer-published, SunService standard, or verify against the manual. A tech can see at a glance which numbers are gospel and which need checking before they matter.
Inverters, batteries, modules, optimisers, monitoring, EV charging and the rest — browsable by manufacturer and family. The deeply documented entries carry full install sequences, commissioning steps and fault trees; the rest are there so the tech can find the product and add what they learn.
A field note approved by an admin attaches to the matching product and becomes part of your company's own knowledge base — and part of what Dr. Volt is given when someone asks about that product. Tribal knowledge stops leaving in someone's head.
A dealer can record their own standards against a product. They show alongside the manufacturer's, badged as yours, so a house rule is visible rather than remembered.
When a tech asks Dr. Volt a question, the best-matching guide entries are what he is handed — with the provenance badges intact. He is told, in his own instructions, not to invent a torque value or a fault code, and to say when the guide has nothing.
A product with no detailed entry yet says so. The context handed to the AI for that product literally instructs it not to fabricate specifics — a gap is reported as a gap.
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